Our Vision and Commitments

Our Vision

Water is at the heart of a thriving East Gippsland.

Our Role

To support a healthy water cycle so communities share the benefits.

Our Values

• United
• Authentic
• Innovative
• Accountable

Strategic Pillars

Pillar 1: The water cycle

We excel at managing the water cycle as an essential service so that our communities and environment benefit.

Pillar 2: Investing in our people

Our people are highly motivated, skilled, curious and capable.

Pillar 3: Continuous improvement

We have a culture that improves the systems, technology and approach that empower our people and customers.

Pillar 4: Our approach

We operate in a sustainable, responsible, safe, ethical and cost-effective manner.

Our Commitments

1. We manage our assets to achieve better outcomes for our customers.
2. We work collaboratively with our partners to achieve better outcomes.
3. We act to protect the health, safety and wellbeing of our people, the community and the environment.
4. We invest to build an engaged, skilled and capable workforce.
5. We continually improve our systems and processes to enable our employees to perform efficiently, effectively and safely.
6. We continually improve every customer interaction to enhance their experience.
7. We proudly support our region by contributing to the prosperity and wellbeing of our local communities.
8. We deliver reliable and sustainable service to our customers while being a financially responsible business.
9. We act sustainably, adapting to climate change and being responsible in everything we do.

Key result areas

1. Customer water supply and wastewater recycling will be more secure in a changing climate.
2. Our prioritised capital investment portfolio will be delivered on time on budget.
3. Our assets will be measurably more reliable and available.
4. Annual business plans and objectives will be delivered within budget.
5. Our annual customer net trust score will be 10 or higher.
6. We have a skilled, safe and future-ready workforce.