- 24/7 Faults: 1300 134 202
- 1800 671 841
- egw@egwater.vic.gov.au
Bushfires - Your Water Supply
Ensuring your water preparedness during fire season.
Water supply during a bushfire
We make every effort to maintain water supplies in the event of a bushfire. However, supplies cannot be guaranteed, and customers should not rely solely on the water system if they choose to stay and protect their property during a fire event.
Excessively high levels of demand during these events place water supply under extreme load, which may lead to a drop in water pressure or loss of supply altogether. It may also affect water quality.
Our preparations for every bushfire season include keeping our water storages topped up to maximise available water, with back-up generators located at critical sites – designed to kick in automatically in the event of a power outage.
CFA advice
If you decide to stay and defend your property, the CFA recommends:
- Having at least 10,000 litres of water stored for emergency use
- A firefighting pump that is not reliant on mains power supply
- Firefighting hoses that reach all the way around your home and
- Personal protective clothing
- Also, that there is a CFA fittings on water tanks.
Ensure your bushfire plan is up to date. For more advice visit the CFA’s website.
Emergency warnings
For emergency warnings visit the VicEmergency website or download the VicEmergency app on your smart device.
Coping with a heatwave
Exposure to excessively hot weather can cause heat exhaustion, heat stroke and even death.
Anyone can be affected by heat – particularly the very young, elderly and those with medical conditions. A heatwave can also affect infrastructure, with the possibility of electricity outages.
It's important to keep cool and hydrated. That means drinking plenty of water. If your doctor restricts your fluid intake, ask for advice about what to do in hot weather.
For tips on how to plan for a heatwave visit: betterhealth.vic.gov.au
Report an Issue
If you observe a burst main, leakage, or sudden drop in water pressure, please immediately notify us on 1300 134 202 (Available 24 Hours).
East Gippsland Water acknowledges the Gunaikurnai people as the Traditional Custodians of the land and water on which we live and work. We pay our respects to Elders past and present. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.
© Copyright 2026 East Gippsland Water | Website by James Yeates