Freedom of Information Part II Information Statement

East Gippsland Water is a water corporation owned by the Victorian Government.

We provide:

• drinking water
• sewerage services
• recycled water
• other water-related services.

We provide these services across East Gippsland.

We are one of 18 water corporations operating under Victorian law.

Our website has information about:

• East Gippsland Water
• our service area
• our Executive Team
• our Board of Directors.

We create and store many documents and records.

Some documents are electronic. Some are paper copies.

These documents include:

• policies and procedures
• reports
• registers
• letters and emails
• brochures and fact sheets
• maps and plans
• financial records
• meeting agendas and minutes
• photos and videos
• permits, notices and licences.

Business

Documents about:

• information technology
• finance.

People, Safety and Culture

Documents about:

• staff and training
• workplace health and safety.

Customer, Community and Communications

Documents about:

• communication and community engagement
• customer service.

Sustainability and Infrastructure

Documents about:

• major projects
• planning
• environmental work
• design and construction.

Service Delivery

Documents about:

• environmental management
• day-to-day projects
• water collection, treatment and supply
• wastewater collection, treatment and disposal.

Office of the Managing Director

Documents about:

• overseeing the organisation
• key relationships
• risk and governance.

You can ask for documents under the Freedom of Information Act 1982 (Vic).

Our Freedom of Information webpage explains:

• how to make a request
• how we process requests
• any fees that may apply.

We publish a range of documents on our website.

These include:

• Annual Reports
• Corporate Plans
• Water Plans
• Customer Charter
• Statements of Obligations
• policies
• other corporate documents.

You can download these documents from our website.

If you need help finding a publication, call us on 1800 671 841.

Strategic Plans

Our plans help guide how we deliver water and wastewater services.

These plans explain:

• our goals
• our priorities
• our commitment to customers, partners and the community.

You can find many of these documents on our website.

You can also call 1800 671 841 for more information.

Statement of Obligations

We follow the Statement of Obligations provided by the Victorian Minister for Water.
This sets out important requirements for water corporations.

Policies

We have policies to help guide our work and decision-making.

These policies cover areas such as:

• compliance
• risk management
• governance
• accountability.

Some policies are available on our website. You can also ask us for a copy.

Examples include:

• Privacy Policy
• Customer Advisory Committee Charter
• Customer Support Policy
• Customer Charter
• Trade Waste Policy
• Gifts, Benefits and Hospitality Policy
• Family Violence Policy.