- 24/7 Faults: 1300 134 202
- 1800 671 841
- egw@egwater.vic.gov.au
Contact Us
Reach Out to Our Local Team.
Customer Support Centre
Our Customer Service Centre is located at 133 Macleod Street, Bairnsdale.
Customers are welcome to come and pay their bill face to face with one of our friendly employees or ask any questions they may have about their account, our services or financial assistance options. We look forward to assisting you.
General Enquiries
For general enquiries about East Gippsland Water products and services during office hours:
Phone: 1800 671 841
Telephone Interpreter Service (TIS): 131 450
Telephone Typewriter Service (TTY): 1800 555 677
Email: egw@egwater.vic.gov.au
Phone: 03 5150 4444
Postal address:PO Box 52, Bairnsdale, Vic 3875
Office address:133 Macleod Street,
Bairnsdale, Vic 3875
Office hours:
8.30 am to 5.00 pm, Monday to Friday
Closed public holidays
Report an Issue
If you observe a burst main, leakage, or sudden drop in water pressure, please immediately notify us on 1300 134 202 (Available 24 Hours).
East Gippsland Water acknowledges the Gunaikurnai people as the Traditional Custodians of the land and water on which we live and work. We pay our respects to Elders past and present. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.
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