Customer Complaints

Working with you to resolve issues.

We’re committed to delivering excellent customer service and working with you to achieve resolutions to complaints.

We aim to achieve resolution of complaints at the first point of contact.

If you are not satisfied with the way we handled your complaint, you can request that your matter be referred to a higher level within East Gippsland Water for review.

If you remain dissatisfied with the way your matter is handled or you are not satisfied with the outcome, you can refer the matter to the Energy and Water Ombudsman Victoria (EWOV) via:

Telephone: 1800 500 509
EWOV website
EWOV email
Postal Address: Reply Paid 469, Melbourne, VIC 8060

We will not consider a dispute resolved until any claim lodged with the Energy and Water Ombudsman (Victoria) has been finalised.

Report an Issue

If you observe a burst main, leakage, or sudden drop in water pressure, please immediately notify us on 1300 134 202 (Available 24 Hours).

East Gippsland Water acknowledges the Gunaikurnai people as the Traditional Custodians of the land and water on which we live and work. We pay our respects to Elders past and present. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.