Customer Forms

Keep your account information up to date by updating your name, postal address, email address, phone number or communication preferences. This helps us ensure you receive important account, billing and service notifications.

Request a refund of a credit balance or overpayment on your East Gippsland Water account.

Submit a ratepayer application to assign or update billing responsibility for a property.

Nominate a trusted third party to discuss your account and act on your behalf when communicating with East Gippsland Water.

Set up a Direct Debit from your nominated bank account and choose a payment option that suits you.

Moving house? Let us know if you're moving into or out of a rental property so we can update your account details. Please provide at least two business days' notice.

Request a Property Information Statement or Special Meter Reading as part of a property sale or settlement process.

Starting, relocating or closing a business at a property? Let us know if your business is moving into or out of a commercial property so we can update your account details. Please provide at least two business days' notice.

Apply for a new, alteration and/or disconnection relating to residential and commercial plumbing services.

Apply for a low-pressure sewer pump system installation.

Apply for approval to build near or over East Gippsland Water’s infrastructure.

Request information about East Gippsland Water’s infrastructure, including a property’s internal ‘as constructed’ drainage plans.